Updated on 09-03-2026

Who We Are

Level Play (“we,” “us,” or “our”) operates the website https://levelplay.store (the “Site”). We are an online store providing trading cards, collectibles, and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website.

Information We Collect

Personal Identification Information

We collect personal identification information from Users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer support. This information may include:

Contact Information: Full name, email address, mailing address, and phone number.

Payment Information: Credit card or other payment details required to process orders. Payment information is handled securely by third-party payment processors and is not stored on our servers.

Order Details: Information related to purchases, shipping, and product selections made on our Site.

Non-Personal Identification Information

We may automatically collect non-personal identification information about Users whenever they interact with our Site. This may include:

Browser and Device Information: Browser type, device type, operating system, and Internet service provider (ISP).

Log Data: IP address, pages visited, visit time and duration, and other usage statistics.

Cookies and Tracking Technologies

Our Site may use cookies to improve the User experience. Cookies are small files stored on your device by your web browser to help remember preferences and analyze how the Site is used.

Users may configure their browser settings to refuse cookies or alert them when cookies are sent. Some features of the Site may not function properly without cookies enabled.

How We Use Collected Information

We may use your personal information for the following purposes:

To Provide and Maintain Our Services
To process orders, manage accounts, deliver products, and provide customer support.

To Personalize User Experience
Aggregated data helps us understand how visitors interact with our website and allows us to improve functionality.

To Improve Our Website
Feedback and usage data help us enhance our products, services, and overall customer experience.

To Process Payments
Information provided during checkout is used only to complete transactions.

To Send Communications
We may send order confirmations, shipping updates, or responses to inquiries. With your consent, we may also send promotional emails, and you may unsubscribe at any time.

How We Protect Your Data

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Sensitive data exchanged between the Site and Users is protected using SSL (Secure Socket Layer) encryption and other standard security technologies.

Payment transactions are handled through secure third-party processors that comply with industry security standards.

Data Sharing and Disclosure

We do not sell, trade, or rent Users’ personal information. However, we may share information in the following circumstances:

With Service Providers
We may share information with trusted third-party providers who assist in operating our website, processing payments, shipping orders, or providing customer support.

For Legal Compliance
We may disclose information if required by law or if necessary to protect our legal rights.

Business Transfers
If our business undergoes a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

Account Information: Retained while your account remains active.

Legal Requirements: Retained as necessary to comply with applicable laws or resolve disputes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update
You may review or update your personal information through your account or by contacting us.

Data Portability
You may request a copy of your personal data in a structured format.

Deletion
You may request deletion of your personal data, except where we are required to retain information for legal or administrative reasons.

Marketing Opt-Out
You may unsubscribe from promotional communications at any time by following the unsubscribe link in emails or contacting us directly.

International Users

Your information may be transferred to and processed in countries outside your country of residence. By using our Site, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

If personal data is transferred internationally, we rely on appropriate safeguards and recognized data protection mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated date at the top of this page indicates the latest revision. We encourage Users to review this page periodically to stay informed about how we protect personal information.

Continued use of the Site after updates means you accept the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: contact@levelplay.store
Phone: +61 2 9807 8564
Contact Form: https://levelplay.store/contact-us/
Address: 6 Frederick St, Ryde NSW 2112, Australia