Updated on: 09-03-2026

Who We Are

Level Play (“we,” “us,” or “our”) operates the website https://levelplay.store (the “Site”). Our goal is to provide a smooth, reliable, and transparent shipping experience for all customers. Below are the details of our shipping process.

Shipping Costs

Free Shipping:
We offer free shipping on all orders within Australia.

Shipping Range

Delivery Area:
We currently ship within Australia only.

Future Expansion:
We may expand our delivery areas in the future as our store grows.

Order Processing Time

Processing Time:
Orders are processed within 1–2 business days, Monday to Friday.

Cut-off Time:
Orders placed before 22:00 (GMT+10:00) Australian Eastern Standard Time (AEST) may be processed the same day. Orders placed after this time will be processed the next business day.

No Shipping Days:
Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery:
Orders typically arrive within 1–2 business days after dispatch, depending on the destination within Australia.

Shipping Process

Courier Services:
We use trusted shipping carriers to ensure reliable and secure delivery of your orders.

Tracking Information:
Once your order is shipped, you will receive an email confirmation with tracking details.

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged, please contact us within 48 hours of delivery so we can assist with a replacement or resolution.

Lost Orders:
If your package appears lost in transit, please contact us as soon as possible so we can investigate and assist you.

Returns

Returns Policy:
For more information about returns and exchanges, please refer to our Return & Refund Policy.

Contact Us

If you have questions or concerns regarding this Shipping Policy, please contact us:

Email: contact@levelplay.store
Phone: +61 2 9807 8564
Address: 6 Frederick St, Ryde NSW 2112, Australia
Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)